Resident Terms

1. Who does what

The owner of your residence provides your room, food and services, and sets your rent, deposit, notice period and house rules. Sthavira provides the app that you and the owner use. We are not your landlord and we are not a party to your stay agreement.

2. Applying

• You can apply to a verified residence listed on Sthavira, or to any residence whose owner gives you their application code.
• Give your real name, phone number and emergency contact, and upload only your own identity proof. For Aadhaar, we store only the last four digits.
• Your application and documents go to that residence's owner and the staff they authorise. The owner decides whether to approve you and which bed you get. Sthavira does not approve or reject residents.
• If your application is rejected, you can correct it and resubmit with the same email and password.
• If you are under 18, a parent or guardian must agree to these terms for you.

3. Your stay

• Ask the owner for the stay agreement, deposit terms, notice period and house rules before you pay anything. If an agreement is generated in Sthavira, read it before you accept it.
• Follow the house rules of your residence. The owner can end your stay under your agreement and the law. Sthavira cannot overrule the owner.

4. Bills and payments

• Your owner creates your bills. Check each one and raise mistakes with the owner quickly, through the app where you can, so there is a record.
• Pay only through the methods your residence offers in the app or tells you about directly. Sthavira will never ask you to pay into a personal account by message or call.
• If you pay in cash or directly by UPI, the owner records it. Keep your own reference, and check that a receipt appears in your account.
• Deposit refunds and cancellations follow your agreement and our Refund and Cancellation Policy.

5. Requests and complaints

• Use service requests for repairs, cleaning, Wi-Fi, food and similar issues. Describe them honestly and attach photos only of the problem.
• Response times depend on your residence's team. Sthavira shows the status but does not do the work.
• Sthavira is not an emergency service. If you or someone else is in danger, call 112 or your local emergency number first, then tell your residence.

6. Meals, leave and the front desk

• Meal choices help the kitchen plan. Mark them honestly and on time. Whether skipped meals change your bill is decided by your residence, not by Sthavira.
• When you report leave from the residence, your owner and authorised staff can see your dates and destination. This is for your safety.
• Visitor and parcel entries made by the front desk are kept as records of your residence. You can see your own entries.

7. Your data

Your owner and the staff they authorise can see the records needed to run your stay. Other residents cannot see your records, and your phone number and documents are never public. Proof files open only through short-lived secure links. Read the Privacy Policy for your rights to access, correct and erase your data.

8. Respect

Do not use Sthavira to abuse or threaten staff or other residents, to upload someone else's documents or photos without their consent, or to try to see records that are not yours. We may suspend accounts that do.

9. Moving out and closing your account

• When you move out, your owner records the final settlement, including dues and any refund owed to you.
• Download the receipts and documents you want to keep before you leave. After move-out, your access may be limited.
• You can ask us to close your account from Settings. Bills, receipts and payment history are kept for as long as the law requires, then deleted or anonymised.

10. Everything else

Liability, changes to these terms, governing law and disputes are covered by the general Terms of Service. Questions or complaints: email kinker711@gmail.com or call +919008726954.