Refund and Cancellation Policy

1. Rent, deposits and other residence charges

• Rent, security deposits, food charges and late fees are set by the owner of your residence and paid to the owner.
• Cancellations, notice periods and deposit refunds follow the agreement and house rules of your residence. Ask your owner for them before you pay.
• When you move out, the owner records the final settlement in Sthavira, including any dues and the refund owed to you, and you can see it in your account.
• Refunds of residence charges are paid by the owner. Sthavira does not hold these funds.

2. Payments made online through Sthavira

• If a payment fails but money left your account, it is normally reversed automatically by your bank or the payment provider within 5–7 working days.
• If you were charged twice for the same bill, tell your owner or us with the payment reference. The duplicate is refunded to the original payment method, normally within 5–7 working days of approval.
• Approved refunds of online payments go back to the original payment method. Banks may take additional time to credit them.

3. UPI or cash paid directly to the owner

Payments made directly to the owner outside the payment gateway are refunded by the owner. Sthavira keeps the record of the payment and any refund the owner enters.

4. Owner subscriptions

If you pay Sthavira for a subscription, you can cancel it at any time and it stops renewing at the end of the current billing period. Fees already paid for a period that has started are not refunded, except where the service was not provided or the law requires it.

5. Disputes

Raise any disagreement about a charge with your owner first; the bills, receipts and payment history in Sthavira can be used as evidence. If it is not resolved, contact us and we will help with the records.

6. Contact

For refund questions: email kinker711@gmail.com or call +919008726954. Please include your residence name and the payment reference.